Post for Thursday, September 27, 2012
I always look forward to Fridays, because at work that is always Meeting day. An hour in a room with everyone on my team, which I am beginning to feel part of now. So on Fridays when I get in at 10 I sign into my computer and phone and head straight to a meeting, an hour off the phone. Not that the phones are bad, I like it most days.
Last Friday was a 2 hour meeting, I must have missed that part of the email. It didn't matter, again time off the phone, and time to spend with my team. :) Some I like better than others, but I am a people person overall, and I really do try to give some of them a benefit of the doubt before I decide "ok no response, no more time spent on them." Sound harsh? Well, you can only smile and say hi so many times when all that you get back is a stare like you are a 3 headed alien with purple and black hair and tattoos all over your body. LOL.
Anyway, in all my years of being in Customer Service and Call Centers, this meeting was the absolute best I have EVER been too! They had a motivational interactive lady come in and do a team building meeting with us and gave us a lot of insight of what Customer Service is really about, but in a fun way. Our "team" exercise, I wasn't too crazy about, but we did it and we did it well together.
Sit back and think about this, there were probably 20 of us. We all had to get on this rectanglular cloth, very tight space, very close, up in everyone's business :(. Our assignment was to turn this cloth over without communication and working together. After we all got on the same page, we were able to do just that and it appeared we made good time. I will be the first to tell you, I am a hugger, being used to people. I did not like this exercise. We were too close for comfort to many people and by the time it was over we were all sweating, which I am pretty sure some were stinking. And some came in that room stinking...just saying. There was one girl in particular that was doing so much heavy breathing with her mouth open breathing on everyone. I kept trying to turn my head, that part I wasn't a fan of. Gross!! If i get sick, I am putting the blame on that exercise.
We did several of other little "group" exercises. So it was a fun, interactive exercise. We were split in teams where you had to go out of your comfort zone and sit with others who you may not talk to very much. Enter some I took the opportunity to try to talk to again, and again all I get is the alien stare, I must really be stupid looking or appear snobby or something. I promise you I am far from being snobby or unapproachable.
There is one lady in particular, an older lady. You know I have a lot of older friends, so I guess I was drawn to her, to make her talk to me. She wont, hasn't ever. You know me, I am not a giver upper so easily. I tried really hard and got NO result. When I mention this to a few people they always make excuses for her, which I don't buy for a moment and she is one I am about to say "ok" I tried to be nice to you and you are just not worth it. Harsh? Maybe. I understand shy. I don't understand rude when someone makes eye contact with you and says hello.
Overall a great meeting, I had been having a rough week, and this put a lot of things in perspective for me. Glad I was able to be a part of such a wonderful experience! Thank you Vectren, and thank you Maura Robinson.
I always look forward to Fridays, because at work that is always Meeting day. An hour in a room with everyone on my team, which I am beginning to feel part of now. So on Fridays when I get in at 10 I sign into my computer and phone and head straight to a meeting, an hour off the phone. Not that the phones are bad, I like it most days.
Last Friday was a 2 hour meeting, I must have missed that part of the email. It didn't matter, again time off the phone, and time to spend with my team. :) Some I like better than others, but I am a people person overall, and I really do try to give some of them a benefit of the doubt before I decide "ok no response, no more time spent on them." Sound harsh? Well, you can only smile and say hi so many times when all that you get back is a stare like you are a 3 headed alien with purple and black hair and tattoos all over your body. LOL.
Anyway, in all my years of being in Customer Service and Call Centers, this meeting was the absolute best I have EVER been too! They had a motivational interactive lady come in and do a team building meeting with us and gave us a lot of insight of what Customer Service is really about, but in a fun way. Our "team" exercise, I wasn't too crazy about, but we did it and we did it well together.
Sit back and think about this, there were probably 20 of us. We all had to get on this rectanglular cloth, very tight space, very close, up in everyone's business :(. Our assignment was to turn this cloth over without communication and working together. After we all got on the same page, we were able to do just that and it appeared we made good time. I will be the first to tell you, I am a hugger, being used to people. I did not like this exercise. We were too close for comfort to many people and by the time it was over we were all sweating, which I am pretty sure some were stinking. And some came in that room stinking...just saying. There was one girl in particular that was doing so much heavy breathing with her mouth open breathing on everyone. I kept trying to turn my head, that part I wasn't a fan of. Gross!! If i get sick, I am putting the blame on that exercise.
We did several of other little "group" exercises. So it was a fun, interactive exercise. We were split in teams where you had to go out of your comfort zone and sit with others who you may not talk to very much. Enter some I took the opportunity to try to talk to again, and again all I get is the alien stare, I must really be stupid looking or appear snobby or something. I promise you I am far from being snobby or unapproachable.
There is one lady in particular, an older lady. You know I have a lot of older friends, so I guess I was drawn to her, to make her talk to me. She wont, hasn't ever. You know me, I am not a giver upper so easily. I tried really hard and got NO result. When I mention this to a few people they always make excuses for her, which I don't buy for a moment and she is one I am about to say "ok" I tried to be nice to you and you are just not worth it. Harsh? Maybe. I understand shy. I don't understand rude when someone makes eye contact with you and says hello.
Overall a great meeting, I had been having a rough week, and this put a lot of things in perspective for me. Glad I was able to be a part of such a wonderful experience! Thank you Vectren, and thank you Maura Robinson.
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