Surviving the first week poem

I survived the first week of my new job on the phone
By myself, me alone

I dealt with issues no classroom training prepares you for
Never a dull moment, but at the end of my shift, I am racing for that door

To a more relaxing enviornment, prop up my feet and just resting
No more in our own little training group, no longer nesting

I feel I have learned a lot taking these calls this week
Some customers made me laugh, some were rather bleak

People are what makes the world go around, its true
Some are in the same boat we are, some are much different from me or you

The key here is everyone needs to be treated with a smile and a kind word
Even though they may be on the other end, acting like a turd

You would be so surprised if you start out with a gentle voice
They soon calm down, stop ranting and raving, they have no other choice

You may not always be able to do what they want done, or say what they want to hear
But you can control the conversation, most of the time, just take time to listen, dear

Not all customers are going to be mad, some will call and tell you how pleasant you were
and how helpful you have been
Your supervisor may get a followup call about you every now and then

My favorite calls so far have been when customers call and dont know why their bill is so high
When the temps outside have been well over 100, when you walk outside you feel like you're gonna die

When you use your air condtioner at all, let's face it you are going to have a bill
Do customers really think we just pull consumption numbers out of a hat, or spin some kind of wheel?

Do me a favor when you get your bill in the mail, open it, read it and then give us a call
So many people call in and admit they never open their bill, but yet they want to bawl

With being able to view and pay your bills now online, thru the phone, or at a paysite
So many options, just choose one, right?

We are all in this together, us providing a service that you can not live without
You calling in, asking questions, paying your bills, thinking you have to scream and shout

Let's work together, me and you
We can forge ahead just us two

On the phone trying to work things out, payment arrangements, paying your bill
I promise to keep my cool if you will?

Customer Service is where it's at
It is a lot of this and a lot of that

Here's to my two month anniversary at this new place
In 10 years will everyone know my face?

For the most part people are nice and say hey
This is the end of the poem, ok?