I have been working at my new job almost 3 months and really on the phones on my own for almost 1 month. Granted, I am still new and don't know a lot of the folks working in the call center, but it seems to be a pretty drama free place to work. I am happy to be in those surroundings!
In fact, I can say I am drama free in all aspects of my life, except financial, but that is an ongoing battle.
Every where you go in life, something doesnt measure up quite to your standards, and yes, I have many questions (big surprise) but for the most part I enjoy helping people on the other end of the phone. It is quite interesting, talking to people from all over and different walks of life. Sure, I did that in collections too, but this is more rewarding, I guess you could say. My collector comes out every now and then on the phone and for the first time in 10 years I wanted to say thank you for calling "fifth third bank." Where that came from I have no idea. Luckily I didn't say that. Could have been a monitored call and I would have been in trouble! :)
I am not as stressed over the QA process either, we got to tour it as part of our training and they explained what they look for and everything. I am sure not all my calls are 100% but I take pride in my calls and it is something I am good at. I have been in customer service for over 20 years.
Hope your life is drama free and that you are smiling at the end of this post!
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