When I got the call from &&&&& that I got the job in customer service, finally after being unemployed for almost a year, I was happy. Scared, but happy. Finally returning to work, being social again, learning new things, meeting new people, having a real paycheck again.
Our training class was 9 weeks long. At first, 9 weeks sounded so overwhelming to me. I kept thinking what all could we possibly need to learn in 9 weeks. Well, it just so happens, I can tell you, we learned lots.
Nothing, no amount of training, ever prepares you for your first day on the phones by yourself, "out of the nest" and flat out fending for yourself. I like some aspects of this job a lot and in time I may like more, but I am unsure what the procedures or protocol is for some things and at times I don't know who to ask these questions. I have never worked in quite an environment such as this.
Monday, our first day "flying solo" was ok, I thought. We were crazy busy, but it made the day go by quicker, and I didn't have too many out of the ordinary situations. Enter today, Tuesday, and it seems I had the "problem hotline." Maybe, it was me that was the problem, I am not sure yet. All I know is today, I truly felt like I was drowning and it was not a good feeling at all. I almost had a breakdown, and we all know, that is not a good thing to have, especially at work.
Here is the thing, I know now how spoiled I have been the last 8 years of my working career. Spoiled in knowing who to turn to if I had a question, someone was always there ready to answer any question I had, and believe me I had many. I always had access to my admin aka team lead, now I feel so lost.
I am used to being part of a team. When new people used to come in our department, I trained some of them, and the supervisors always walked the new people around the entire department introducing them to everyone. Where I am now, I know only a couple of people, which is sad, I am on a team of many and only know like 2-3 people's names. Weird isn't how I would describe this. I don't think I am expecting to much, I really don't.
I am well aware that every company does things completely different, and that is what makes the world go around. I get that. I don't need a babysitter. But clear direction would be nice and very much appreciated.
Overwhelmed right now is an understatement. It seems that I am "over achieving" going back to check my work. Wow, is just all that comes to mind right now. Usually my posts are uplifting and perky but right now I am not feeling either of those feelings. Hope it gets better soon.
Thanks for dropping by to see what was on Kazi's mind today. Have a good evening my friends and happy Olympics watching to you!
No comments:
Post a Comment