Posting for Tuesday, March 26th, 2013
At my previous job I felt like I was a motivator of my coworkers, at times that was true, and I told them once upon a time when they were having a lousy day they just needed to be calm and PTG. What does that stand for do you ask, well, I guess you could say it is another Kazi-ism. Play the Game. It got many of us through rough situations, bad days etc in our work environment.
My current position, I try to keep that in mind at times, but when you get all of this feedback about things you do wrong and never a mention of the positive things, it gets you down quick. Like for instance, I got a compliment from a customer, that is a big deal in the call center. Did I hear about it from my team lead even though she got an email about it? No, I was just alerted of all of the things I did wrong. REALLY? You think that motivates people? You did this wrong, and this and this.
So my Tuesday was a bad one, I took all of my pictures down (and I always tell the new ones that come in) we can tell if you are going to stay or not by if you have any pictures hanging up or not. Yes, I was feeling miserable that day.
I have given them feedback multiple times on how to address the "training ops" as they call them. Start with something positive, tell you what you did wrong in a nice manner, and then end with something positive. What they do is tell you all the negatives then finish with something like "but you noted the account thoroughly and was very nice and professional." What a freakin joke! After you are verbally beaten down then to hear those "positives" at the end is disheartening......
I soothed my injured soul with some yummy salmon from Outback. It helped a little. :)
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