Bumps in the Road

Posting for November 27th, 2012 Wednesday

Yesterday started like any other day, got ready for work, had to run some errands and then it was time to show up and answer some calls.  Well.....that all seems like a normal day, right?  During my first call, I get a nice email to sign out and go to Quality Assurance to go over one of my monitored calls.  Ok, I know when you go there you didn't score at least a 95 or greater, but this month has been a topsy turvy month for me, being sick and all.  I wasn't freaking out or anything.

I sit down and listen to allllllllllllllllll the things I have done wrong.  A few positives.  I am always polite and courteous.  Hmmph!  How does that go with 110 things wrong?  I glance at the date of this particular call and it says 11/19/12.  Guess what, this is the first day I am back after being off of work for 12 days!  I was going to say something about it but figured she wasn't the person to discuss this with. 

Then I hear about another mishap call (guess what date this was from?)  you got it!  November 19th, first day being back where I know I posted all over facebook that I felt like I had alzheimers, but oh well, who cared?  Certainly not the ones that were telling me all I did wrong.  Where is the justice? 

To add insult to injury, I go over my monthly stuff and yet another call from that fateful day was mentioned.  I f"in give up!  I did have a royal screw up from another day, the 26th, and I know what I did and didn't do.  Not that I am not OWNING all of this stuff, believe me I am and I do, but this shit is messed up on many levels. 

I can only forge ahead and move on and if that means away so be it.  I know all about PTG but sometimes even that is hard to do in this environment.  Thanks for listening...I am still not happy but oh well, life goes on and hopefully I can go on somewhere too time will tell maybe by Friday?!  Fingers crossed!!  Toes too.  :)